fb 99's Privacy Policy

1 Introduction and Purpose

fb 99 is an online gaming and betting platform operated for Bangladeshi users. We take the privacy of our users very seriously. This privacy policy has been prepared so you can clearly understand — what information we collect and in what circumstances, what purposes we use that information for, and under what conditions it may be shared with third parties.

This policy applies to fb 99's website, mobile application, and all associated digital services. If you use any of our services, it will be assumed that you have agreed to the terms of this policy. If you have any objection to providing information, we recommend refraining from using our services.

2 What Information We Collect

We collect various types of information during registration and use of the fb 99 platform. This information falls into two main categories.

2.1 Information Provided Directly by You

When you open an account, make a deposit, or contact us, the following information is collected directly from you:

• Full name and date of birth (for age verification — those under 21 years of age cannot register)
• Mobile number and email address
• National ID card or passport number (for identity verification)
• bKash, Nagad or Rocket mobile wallet number (for transactions)
• Your chosen password (stored in encrypted form)
• Any messages or information provided when contacting customer support

2.2 Automatically Collected Information

When you browse our platform or use our services, certain information is recorded automatically:

• IP address and device identification information
• Browser type and version, operating system
• Time spent browsing the site, page visit history, and click data
• Cookie and session data
• Game play history and betting transaction records
• Login and logout times and locations

3 Purpose of Using Information

fb 99 uses collected information only for lawful and specific purposes. We use your information for the following:

• To complete account registration, verify identity, and ensure login security
• To process deposits, withdrawals, and other financial transactions
• To correctly award bonuses and promotions and manage VIP membership
• To view your account history when providing customer support assistance
• To detect and prevent fraud, money laundering, and suspicious activity
• To improve the platform technically and enhance user experience
• To personalise services according to your preferences
• To maintain records for fulfilling legal obligations and resolving disputes

We never sell your information and do not provide it to any third party for commercial purposes.

4 Information Storage and Security

fb 99 uses industry-standard technology to protect your information. Our servers are secured with SSL (Secure Socket Layer) encryption technology, which keeps data transmitted between your browser and our servers fully encrypted.

4.1 Technical Security Measures

• SSL/TLS encryption applied to all connections
• Passwords are never stored directly but are kept in hashed form
• Firewall and intrusion detection systems kept active
• Regular security audits and vulnerability assessments conducted
• Two-factor verification (OTP) available

4.2 Data Retention Period

We retain your information while your account is active. Even after an account is closed, transaction records may be retained for a specified period as required by law. Once that period has passed, the information is securely deleted.

5 Sharing Information with Third Parties

fb 99 does not share your personal information with any third party except in the following limited and specific circumstances:

5.1 Payment Processors

Minimum transaction-related information is shared with bKash, Nagad and Rocket to complete your deposit and withdrawal processes. This information is used solely to verify the relevant transaction.

5.2 Game Providers

Only the information necessary to manage game sessions (such as player ID and bet amount) is shared with our game partners including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe.

5.3 Legal Obligations

We are obligated to provide information when required by a court order, a lawful request from an investigating authority, or applicable law. In such cases, we provide only the relevant information.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the fb 99 website and app. Cookies are small text files stored in your browser that improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings (such as language and theme).
• Analytical Cookies: Used to monitor platform usage and make improvements.

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some site services to not work properly.

7 User Rights

Every user registered with fb 99 has the following rights regarding their own information:

7.1 Right to Access Information

You can ask us at any time what information of yours is stored in our system. We will provide you with the details of that information within a reasonable time.

7.2 Right to Correct Information

If there is any incorrect information in your profile, you can contact our support team to request a correction. Corrections will be made after identity verification.

7.3 Right to Close Account

If you no longer wish to use fb 99's services, you can request to close your account. Any pending transactions and balances must be settled before the account is closed. For self-exclusion or setting limits as part of responsible gaming, please visit our Responsible Gaming page.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can contact us at any time to let us know your preference. However, important service-related notifications (such as transaction confirmations) will continue to be sent.

8 Protection of Children and Minors

fb 99 is strictly for adults aged 21 and above. We do not knowingly collect any information from those under 21, and their registration is completely prohibited.

We carry out a national ID verification process to verify the age information provided at registration. If we become aware that a minor has opened an account, that account will be immediately closed and the collected information will be deleted.

9 International Data Transfers

Although fb 99 primarily serves Bangladeshi users, our server infrastructure may be located in international data centres. In such cases, your information may be processed outside the country.

Whenever international data transfers occur, we ensure that adequate data protection measures are in place in that country or with that service provider. All our third-party partners are bound by data protection agreements.

10 Policy Changes and Updates

fb 99 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you via your registered mobile number or through a platform notification.

Continued use of the service after changes have been made will be considered acceptance of the new policy. We therefore recommend reading the policy regularly. To learn the full terms of our service, visit the Terms and Conditions page.

11 Contact and Complaints

If you have any questions, concerns, or complaints about the privacy policy, please contact us through the channels below. Our support team is available 24/7 to assist in both Bengali and English.

For answers to general questions about our services and policies, visit our FAQ section — you will find detailed answers to frequently asked questions there.