fb 99 Responsible Gaming
Gaming is truly enjoyable only when it is kept under control. fb 99 believes that the safety and wellbeing of every player is the highest priority. On this page, learn how to set limits, recognise warning signs, and get support when needed.
Why responsibility matters
Online casino and betting can be a legitimate form of entertainment — when enjoyed consciously and with a plan. At fb 99, we want every player to play within their budget, maintain their family relationships, and never feel pressured to play in order to win. The right approach is to see gambling as entertainment, never as a source of income.
Our terms and conditions clearly state that fb 99 is only for individuals aged 21 and above. Minors opening accounts or playing is strictly prohibited. If parents believe a family member is violating the age restriction, please notify us immediately via live chat.
Problem gambling can happen to anyone. It is not a sign of weakness — it is a behavioural pattern that can be managed if recognised in time. Visit our FAQ page for more detailed information on responsible gaming.
Our commitment
- No one under 21 will be allowed to open an account
- Option to set deposit and loss limits
- Activate self-exclusion at any time
- 24/7 support in Bengali and English
Set your own limits
fb 99 has several tools you can use to stay in control of your gaming. These features are entirely optional and can be changed or activated at any time.
Deposit limit
Set a maximum deposit amount per day, week, or month. Once the set limit is reached, no further deposits will be accepted for that period.
Financial controlLoss limit
Set a limit in advance on how much you can lose within a given period before play stops. This is an effective way to avoid large losses.
Loss preventionSession time limit
Decide how long you will play in one sitting. When the set time is up, the system will automatically notify you and, if needed, end the session.
Time managementCooling-off break
Take a break from your account for a few days or weeks. During this time, logging in or placing bets will be completely suspended.
Temporary breakSelf-exclusion
If you want to close your account for a longer period or permanently, request self-exclusion. Just contact live chat and it will be activated.
Permanent protectionSupport channels
If you have any questions or concerns, speak with fb 99's support team via 24/7 live chat or email — in both Bengali and English.
Immediate supportContact fb 99's live chat to activate these tools, or visit our about us page to see full details of our support channels.
Recognise the warning signs
There are some common signs of problem gambling. If any of the following apply to you or someone you know, consider seeking professional help.
- Trying to win back lost money by placing more bets — known as "chasing losses".
- Borrowing money from family or friends for gambling, or falling behind on bill payments.
- Hiding the amount you play or how much you have lost from family, and lying about it.
- Repeatedly trying to stop betting but failing to do so.
- Prioritising gambling over work, study, or family responsibilities.
- Feeling restless, irritable, or stressed when unable to play.
- Playing to seek relief or escape rather than for enjoyment.
- Neglecting sleep, eating, or personal health to spend more time playing.
Ask yourself
Ask yourself the following questions regularly. If the answer to more than one is "yes", it may be time to talk to someone you trust.
Where to get help
Asking for help takes courage. You can get support through any of the channels below.
fb 99 live chat
The fastest option. Our support team is ready to speak in Bengali any day, any time. From self-exclusion to setting any kind of limit — all requests can be made right here.
24/7 live chat active
Email Support
If you prefer to communicate in writing with full details, contact us by email. fb 99's support team replies in both Bengali and English.
Family and counsellors
Talk to a trusted family member or close friend. Support from a professional mental health counsellor can also be very effective.
Professional counselling
fb 99's commitment
fb 99 does not welcome any minor onto the platform. Age is verified at the time of account registration, and additional documentation may be requested in suspicious cases. If it appears that someone under 21 is operating an account, that account will be suspended immediately.
Under our privacy policy, players' personal information is kept fully secure. Any request related to responsible gaming is handled confidentially.
We believe that staying in control is essential to keeping gaming enjoyable over time. For this reason, fb 99 never encourages players to bet beyond their means. Our goal is to ensure entertainment in a safe, healthy environment.
If at any point you feel that your reliance on gaming is growing, do not wait — reach out to us. A single conversation can make a big difference.
Age requirement 21+
Online casino and betting services in Bangladesh are for adults only. To open an account at fb 99 and play any type of game or place any bet, a player must be at least 21 years old.
If parents want to prevent their child from accessing sites of this kind, they can use parental control software on their devices. Keeping browser restrictions active on family devices is also an effective measure.
If you find out that an underage member of your family is using fb 99, notify us via live chat immediately — we will close that account.